Check out this interview on leadership with Daniel Goleman, author of Emotional Intelligence, contributor to the HBR, and author of another book I’m reading, Transparency: How Leaders Create a Culture of Candor.

Outstanding leaders are distinguished by three characteristics, he says:



and empathy

Seems that what’s essential for leadership, such as observing and knowing who we are, being responsible for that, and understanding what it’s like to be in another’s shoes, probably makes for better relationships of all kinds.

Talk about your ROI.