What they want and prefer?
Giving them surveys? Polling them? Inquiring about what additional products/levels of service/offerings you can provide?
I know you’re just trying to hang on – to your talent, to the rear bumper of the speeding car that is your business, to your sanity after so many months of sprinting.
And it might seem counterintuitive in the midst of all this growth to ask what more your customers and clients want.
It also might sound like a pain in the neck.
But now’s the time.
It will distinguish you.
And serve them.