What they want and prefer?
Giving them surveys? Polling them? Inquiring about what additional products/levels of service/offerings you can provide?
I know you’re just trying to hang on – to your talent, to the rear bumper of the speeding car that is your business, to your sanity after so many months of sprinting.
I know.
And it might seem counterintuitive in the midst of all this growth to ask what more your customers and clients want.
It also might sound like a pain in the neck.
But now’s the time.
Ask them.
It will distinguish you.
And serve them.